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Shipping & Refunds
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Shipping

Please ensure the correct shipping address is provided from the onset as title and risk will pass to you once the order has left our premises.

Undelivered Packages

Occasionally packages are returned to us undeliverable. Should this event take place, every attempt will be made to contact you to make arrangements for re-shipping.

Order Processing

Order processing will not begin until we receive a confirmed order and full payment.

Refunds/Returns Policy

Should you for any reason wish to cancel your purchase you will be liable for a 20% handling fee. You must advise us in writing of your cancellation and any such cancellation must be signed by the person who made the original packaging within 14 calendar days.
 
Please note that no returns will be accepted on electronic or software purchases if the packaging has been opened.
 
*Note: SQ Data & Consulting (Pty) Ltd. recommends that you use RAM Courriers for all returns as it offers shipment tracking through a 24 hours customer helpline. Should you choose to use a carrier that does not offer a tracking facility and the goods are lost, then no refund or return, will be considered.
 
International customers should make use of a courier that offers:
1. Shipment tracking
2. Insure your package for safe return and declare the full value of the shipment failing which loss or damage will be accounted for
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